Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1–3 business days; delivery times vary by product and are shown at checkout.
What is your return policy?
If something isn’t right, contact us within 30 days of delivery at support@pawsitiveoutlet.com and we’ll make it right.
Are your products quality checked?
Yes — every product is checked for quality before it ships.
Do you offer subscriptions?
Our Subscribe & Save program is coming soon to the store — recurring essentials at member pricing, pause or cancel anytime.
How do I contact you?
Email support@pawsitiveoutlet.com — we reply within one business day.
How do pre-orders work?
Reserve with the form on any product page — no payment today. We email you when the founding batch is ready; you pay only when your product is about to ship.
When will pre-orders ship?
The founding batch is estimated to ship in early 2027. We’ll keep you posted by email as production moves.
Can I cancel my reservation?
Anytime — just email support@pawsitiveoutlet.com. There’s no charge and no obligation.